Why and how to hyperautomate your business
Although confusing terms may be, automation and hyperautomation do not mean the same thing, and is that in order to talk about one we must first distinguish it from the other so that we understand the termautomationas the use of technology to perform periodic and repetitive tasks without the need to directly involve people to perform them, andhyperautomation such as increasing the degree of automation by using artificial intelligence (AI), machine learning (ML) and automatic process automation (RPA) to enable the automation of most business processes.
“Automation is about using technology to perform tasks almost needlessly by people. It can be implemented in any sector where repetitive tasks are carried out.”
However, when we talk about hyperautomation we not only refer to the action of automating processes, but we also encompass the identification and examination of these through the use of techniques and tools for detecting and analyzing them added to a process of evaluation, measurement and monitoring to ensure the expected results.
Hyperautomation is so extensive that within its ecosystem we also find other technologies such as Natural Language Processing (NLP), Optical Character Recognition (OCR), Business Process Management (BPM), Chatbots and / or conversational assistants (NLP) and Speech Recognition (IVR).
Benefits of hyperautomation
According to Gartner, hyperautomation will be one of the main engines to drive organizations in the coming years, a statement that makes even more sense if we combine it with some of the benefits of implementing it in organizations:
- Process acceleration: by automating tasks instantaneously we improve the execution time of the same allowing our employees to perform other tasks that require a more human profile, which is very beneficial when hyperautomating more complex processes.
- Implementation of a virtual worker: this worker has access to all kinds of information from different tools and information, which gives him great agility when performing different actions while maintaining an adequate level of security. Not only will it allow the realization of processes autonomously, but it will be able to identify new processes and evaluate existing ones in order to improve them.
- Visualization of KPIs and OKR: facilitates the identification of points of improvement of the organization itself thanks to the strength of artificial intelligence.
Taking into account this list, we can dare to state that the future trend suggests that hyperautomation will be the holistic point of any company to understand and take control of its organization by optimizing and digitizing its business processes.
How to implement it?
In order to implement this type of solution, the most important thing is to understand where an organization is. There are different states in which a company can be located and a path to travel until it reaches the most advanced: hyperautomation.
Once the state in which a company is located has been identified, it can and should carry out an analysis of each of the processes to be automated, although new needs arise later thanks to the help of hyperautomation. To carry out this process, it is very important that the business and information technology team are aligned to apply the corresponding automation measures.
Next, the automation of these processes must be carried out for which it is very important to understand well the different scenarios that are related to the business task.
Finally, after having identified and implemented the appropriate automation measures, keep in mind the importance of evaluating and monitoring these tasks to ensure that the process has been carried out correctly complying with the expected requirements and even being able to identify possible improvements.
Present and future
At present, the degree of hyperautomation that companies have is, at a general level, low and much lower when we talk about small and medium-sized organizations.
The year 2020 has been a turning point in many areas, but it has undoubtedly meant a before and after for the technology sector. As a direct consequence of COVID-19, many companies have been forced to carry out different automation processes that would allow them to continue their activity within a context as adverse as a global pandemic. And this is, clearly, an example of how necessary it is within the world in which we live, to implement hyperautomation.
There is no doubt that from now on, this technological field will become essential and fundamental for the survival of any company.